Are you evaluating ATX?
Thank you for your interest! To order ATX products or for assistance choosing the right products for your practice, contact one of our Software Consultants at 1-877-728-9776 or at sales@atxinc.com. Software Consultants are available Monday through Friday, 8:30 AM to 6:00 PM Eastern Time.
Have you purchased ATX?
Whether you need technical support or the answer to a simple question, we offer a variety of ways to get your questions answered.
When you use the e-mail template provided on our MyATX Solution Center, it allows us to more efficiently route your e-mail questions to the appropriate Customer Care team member.
Please follow these steps to send an e-mail:
Send your questions (include screenshots if necessary) to the following number, so we can best assist you (be sure to include Attention: Customer Care on all faxes):
For complete detail on hours of operation both on and off-season, visit our Contact Us page by going to http://www.atxinc.com/company/contact.aspx in your Web browser.
In some cases, a Customer Care representative may ask you for your ATX program version number, as well as your Client ID. You may also have to provide your installation type (stand-alone or network) and the computer path where ATX is installed.
To access this information:
The About ATX dialog box appears. The Copyright tab provides the Program Version as well as your Client ID:
About ATX dialog box (Copyright tab)
The Copyright tab is displayed by default. The License, Programs, Version Info, and Additional Information tabs provide further details.
Our ATX Communities are a great way to exchange knowledge with us and with other tax professionals. See ATX Communities.
If you need technical assistance, be sure to use our online support available 24 hours a day at www.MyATX.com. You will be able to find answers to many of your questions.
See the following topics to find out more about these resources: