Contact Us

Are you evaluating ATX?

Thank you for your interest! To order ATX products or for assistance choosing the right products for your practice, contact one of our Software Consultants at 1-877-728-9776 or at sales@atxinc.com. Software Consultants are available Monday through Friday, 8:30 AM to 6:00 PM Eastern Time.

Have you purchased ATX?

Whether you need technical support or the answer to a simple question, we offer a variety of ways to get your questions answered.

E-mail

When you use the e-mail template provided on our MyATX Solution Center, it allows us to more efficiently route your e-mail questions to the appropriate Customer Care team member.

Please follow these steps to send an e-mail:

  1. Go to MyATX Solution Center.
  2. Click the Login link in the top right corner of the page.
  3. On the Client Login page, enter your Client ID, Username and Password; then, click Login.
  4. On the Support Center page, click Email Customer Service (at the very bottom of the menu on the left).
  5. On the E-Mail Customer Service page, in addition to your question, be sure to select your ATX product, operating system, and ATX software version number (such as ATX 14.0).
  6. Click Send.

Fax

Send your questions (include screenshots if necessary) to the following number, so we can best assist you (be sure to include Attention: Customer Care on all faxes):

  • 1-888-815-7587

Phone Support

For complete detail on hours of operation both on and off-season, visit our Contact Us page by going to http://www.atxinc.com/company/contact.aspx in your Web browser.

  • (MAX Customers) 1-800-638-8291
  • (PRS Customers) 770-857-5602

Information You May Need

In some cases, a Customer Care representative may ask you for your ATX program version number, as well as your Client ID. You may also have to provide your installation type (stand-alone or network) and the computer path where ATX is installed.

To access this information:

  1. From any of the Main Managers, click the Support menu.
  2. Select About.

The About ATX dialog box appears. The Copyright tab provides the Program Version as well as your Client ID:

About ATX dialog box (Copyright tab)

The Copyright tab is displayed by default. The License, Programs, Version Info, and Additional Information tabs provide further details.

Community Forums - Talk to Us, Talk to Each Other

Our ATX Communities are a great way to exchange knowledge with us and with other tax professionals. See ATX Communities.

Online Support

If you need technical assistance, be sure to use our online support available 24 hours a day at www.MyATX.com. You will be able to find answers to many of your questions.

Even More Online Resources

See the following topics to find out more about these resources: